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Fundamentals of Business Communication Bundle
Communication is the one skill that shows up in every performance review, and the one almost nobody is taught directly. This bundle examines why communication succeeds or fails at work, and builds the two halves of the skill separately: spoken communication, questioning, listening, starting and ending a conversation well and written communication, structuring, purposeful writing, choosing the right medium, and the grammar and proofreading habits that make writing look professional rather than rushed.
This course aims to help participants understand why communication sometimes fails, choose the right method and medium for a message, run a conversation confidently from open to close, and produce business writing that is well-structured, purposeful, and clean of avoidable errors.
- Early-career professionals building foundational workplace communication skills.
- Anyone whose role depends on cross-team, client-facing or written communication.
- Professionals who communicate confidently out loud but want to sharpen their business writing — or vice versa.
- Teams standardising on a shared communication standard across departments.
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On completion you will be able to:
- Explain why communication sometimes fails, and choose the right communication method for a given message and audience.
- Recognise and remove common communication barriers, and adapt verbal, nonverbal and written style to the situation in front of you.
- Use open and closed questions and effective listening strategies to run a more productive conversation.
- Start and end a conversation confidently and positively, speak with ease, and rectify and clarify miscommunication when it happens.
- Structure business writing around a clear purpose, and select the right medium for the message and its audience.
- Write for your specific audience, and edit, proofread and correct grammar, spelling and punctuation to a professional standard.
Module 1 Foundations of Effective Communication
Communication and why it sometimes fails; how to choose the right communication method; the link between professional success and communication; removing common communication barriers; and the distinctions between verbal, nonverbal and written communication.
Module 2 Conversations That Work
Closed and open questions; effective listening strategies; how to start a conversation; how to speak with ease; how to end a conversation positively; improving verbal communication; and rectifying and clarifying mistakes when they happen.
Module 3 Writing With Impact
A guide to structuring your writing and writing with purpose; how to improve your business writing skills; how to select the right medium for written communication; how to write for your audience; improving your grammar, spelling and punctuation; and editing and proofreading your work.
