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Communication Skills for the Modern Workplace

Description:

Most workplace problems start as communication problems. A vague email triggers three follow-ups. A meeting runs 50 minutes and ends with nobody sure who’s doing what. A concern gets raised in the car park instead of in the room.

This course gives you the practical habits to fix that.

You’ll work through real scenarios drawn from hybrid teams: chasing a late deliverable over Teams, giving feedback to someone more senior than you, saying no to extra work without damaging the relationship, and writing updates people actually read. 

There’s no theory for the sake of theory. Each module takes 20 to 30 minutes, ends with a task you can apply the same week, and includes downloadable templates you can reuse: a one-page meeting agenda, an email structure that cuts reply chains, and a four-step script for raising a problem calmly. 

Suitable for anyone working in a team, from first-time supervisors to experienced staff who want to tighten how they come across. No prior training needed.

Course Objective:

By the end of this course, you will communicate clearly and confidently in writing, in meetings and in one-to-one conversations, adapting your approach to the person, the channel and the situation.

Who this is for:

  • Team members who want to be understood the first time. 
  • New and aspiring supervisors. 
  • Anyone working across hybrid or remote teams. 
  • Staff preparing for a role with more responsibility.
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Learning Outcome:

After completing this course, you will be able to:

  1. Structure a written message so the reader knows the ask, the deadline and the next step within the first three lines.
  2. Choose the right channel for a message, judging when email, chat, a call or a face-to-face conversation will work best.
  3. Apply active listening techniques, including paraphrasing and clarifying questions, to confirm understanding before responding.
  4. Give specific, behaviour-based feedback using a repeatable four-step structure.
  5. Raise a disagreement or concern while keeping the working relationship intact.
  6. Run or contribute to a meeting with a clear purpose, a defined outcome and agreed actions.
  7. Adjust your tone and level of detail for different audiences, including senior colleagues, peers and external contacts.
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